BOB - Frequently Asked Questions

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Frequently Asked Questions

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Housing Matters FAQs

Q: I do not meet Doorways criteria, where else can I go for help?

Q: I am not homeless yet, but keep being told I will have to leave where I am living. Is it best to wait until I am homeless before contacting you?

Q: How long will it take Doorway to respond to a referral?

Q: How long does a Doorway assessment take?

Q: Where do assessments take place?

Q: How long will it take to find me somewhere to live?

Q: Are Doorways services confidential?

Q: Are Doorways services free?

Q: What type of accommodation does Doorway have?

Q: What is floating support?

Q: I've received a claim for possession because I have not paid my rent. What can I do?

Q: I paid a deposit when I moved into my rented house. I have now moved out but the landlord will not return the deposit. What can I do?

Q: I had to leave my last home and now I have nowhere to live. Do the local council have to re-house me?

Q: I rent my flat privately and the landlord wants to increase the rent. Can he do this?

Q: The house I rent is very damp. I told the landlord but she has not done anything about it. What else can I do?

Q: How do I claim Housing and Council Tax Benefit?