Customer Services

Council Visitor and Meetings Guide

Council visitor and meetings guide - parking, maps etc..

For General Enquiries, you can contact us by:

• Telephone: 01827 715341 Fax: 01827 719225
• Email: mailto:CustomerServices@northwarks.gov.uk
• Minicom: this service is available at Warwick District Council on 01926 412277

Other Useful Numbers:

• Borough Care: 01827 719208
• Out of Hours Emergency Number: 01827 718086
• Warwickshire County Council: 01926 410410

Emails and the Web: The Contact Centre also deals with customer contacts made by email or via the web and emails will be responded to within 1 working day.

This website  provides a number of online forms to allow our customers to report many of the services detailed above. Reports made via the web will be processed on the next working day.

The Contact Centre and One Stop Shop is open from 08:30am - 17:15pm Monday to Friday.

Please note from April 1st, telephone calls will no longer be transferred to the county council messaging service between 05:15 and 8pm or from 9:00 till 4 on Saturdays. Customers who call after the offices close or at the weekend will continue to be able to leave a voicemail message which will be responded to on the next working day.

If you call the Contact Centre out of working hours, you will be offered the opportunity to leave a voice message and we will respond to this during the next working day. Callers can also leave voice messages during busy periods when our Customer Contact Officers are engaged in other calls and we will return these calls within the working day.

Customer Services:

For customers who would rather speak to a Customer Service Adviser face to face, please continue to call at our main Reception in the South Street Building where our Staff will be pleased to help with requests for any of the services detailed above - map of Atherstone showing our offices.

Council Tax and Housing Benefits:

• To register for Council Tax
• To make a discount application
• To report a changes of address
• Changes to payment methods
• To report fraud
• Setting up paperless direct debits
• Change of Circumstances
• Disability Reduction
• Council Tax Registration
• Single Person Discount
• Discretionary Payment
• Supporting Evidence

Environmental Services:

• To report an Abandoned Vehicle
• Reports of stray, abandoned, nuisance or noisy dogs
• To make a report of rats, mice, or other pests
• Reports of noise, smoke and air pollution
• Reports of graffiti, litter, fly tipping and fly posting
• Wood Chipping

General:

• To request a job pack for a Council job vacancy
• General enquiries to the Council  
• Payments
• Racial Incident Reporting

 Housing Management:

• Request to be added to the Housing Register
• Change of Circumstances
• Application for Garage Tenancy
• Requests for amendment or succession to tenancy
• Notice of Termination of Tenancy
• Place on Housing Register

Rubbish and Recycling:

• Requests for the Assisted Collection of rubbish bins
• To report a Missed Bin Collection
• To request Replacement Bins or Bags
• Cesspool Emptying Services
• Requests for Bulky Waste Collections

Planning:

• Dropped Kerb
• Application Receipt
• Enforcement Breaches/High Hedges
• Geographic Enquiries
• Planning FAQs
• Listed Buildings
• Document Request
• Land Charges and Searches
• Application form request
• Consent Query
• Fee Enquiries
• Tree Preservation Orders
• Application Form Request
• Planning Geographic/Address Enquiries
• Market Towns Development
• Street Name Plates
• Street Naming and Numbering

Streetscape

• Tree Management
• Assisted Collection
• Car Parking Fines and Information
• Cesspool or Septic Tank General Enquiry
• Dead Animal Clearance
• Drain Unblocking
• Graffiti Fly Tipping Fly Posting Litter
• Grass Cutting
• Recycling
• Streetscape General Enquiry
• Street Name Plates
• Unadopted Roads

Leisure and Community Development

• Arts Development
• Countryside General Enquiry
• Grants from community Development
• Health Improvement
• Outdoor Play Facilities
• Playscheme Enquiries
• Leisure Centres and Sport
• Tourism and Countryside

Regulatory and Community Support

• Abandoned Vehicle
• Borough Care Service Request
• CCTV Enquiry
• Dog Warden
• Environmental Information Regulations
• Food General Enquiry
• Health and Safety Enquiry
• Legal Services Enquiry
• Licensing General Enquiry
• Pest Control
• Pollution Control
• Private Water Supply Enquiry
• Renovation Grant Enquiry
• Right to Buy Council Housing

 External Partners

• Age UK
• CAB
• Credit Union
• CWDA
• Domestic Violence
• Doorway
• Drugs and Alcohol
• Family Information Services (FIS)
• North Warwickshire and Hinkley College
• Patient Advice and Liaison Service
• Severn Trent Water
• Various volunteer groups

Warwickshire County Council services:

• Concessionary Travel Scheme
• Disabled Parking Badges
• School meals  
• Education
• Social Services
• Supporting People
• Street lighting
• Routine Maintenance on County Highways

Police Services:

Due to the closure of the reception at Atherstone Police Station, face to face services are now available in our One Stop Shop. 

Telephone enquiries can be made on 01926 415000.

Please be aware there are NO POLICE OFFICERS at the Council Offices, we carry out administrative tasks and give out information provided by the police service.

Payments

Our staff are able to process Debit and Credit Card. Payments for all Council Services. Please note, there is a 1.8% surcharge on the use of Credit Cards.

Please note you cannot pay in cash at the council offices.

Moving in or out of the Borough

For people moving into the borough, the Contact centre will deal with your registration for Council Tax and advise you on your bin collection date and other council services. After using the Contact Centre, you may be asked to take part in our telephone satisfaction survey. Your comments are appreciated and will be passed on to the relevant service area and used to improve the service we offer.