A Guide for Homeless Applicants

We aim to make a decision on a homeless application within 20 working days, of the date that the application was made. However, this will depend on the extent of the inquiries and so can sometimes vary. If you meet the criteria and it is decided that you are not intentionally homeless, the Council will accept a duty to ensure that accommodation is made available to you. However, if it is decided that you do not meet the criteria mentioned earlier, it will affect the type of help that you can be offered.  

In some cases people have the right to request a review of a decision made on their homeless application. Requests for a review must be made in writing, within 21 days of the date that the decision was made. A Senior Officer, who was not involved in making the original decision, carries out the review.