Customer Services

The Council Offices (Council House and Old Bank House) for North Warwickshire Borough Council are situated in the rural town of Atherstone. Our address is: The Council House, South Street, Atherstone CV9 1DE

Please use the links below to see the location of the council offices and opening hours.

• Location of the Council House in Atherstone - map
• Directions to Council Offices in Atherstone from M42, M69, by Bus etc., how to get into the building and building accessibility 
• Opening hours for council contact

Car Parking

Unfortunately, we are not able to provide on site car parking for visitors, however, parking is free in Atherstone in all long stay car parks and for 2 hours in short stay car parks. All car parks are located within walking distance of the council offices.

Please use the link below to see the location of car parks in Atherstone.

• Location of car parks in Atherstone

Please be reminded that car park attendants are in operation and fines can be enforced on stays over the 2 hour time period in short stay car parks.

Meetings

When you arrive at the council offices, please report to our main reception in our One Stop Shop where you will be provided with a visitor badge and details of our fire and safety procedures - see How to get into the Council House. Our reception staff will advise the lead officer or meeting organiser of your attendance who in turn will collect you from the reception area; whilst on site, the lead officer or meeting organiser will be responsible for your welfare.

If your meeting is to be held in Old Bank House, please also report to main reception, as the same procedure will apply. The meeting organiser or lead officer is responsible for escorting visitors to the meeting rooms in Old Bank House.

General Information

If you arrive at the council offices at a time when an emergency situation has occurred, you will not be allowed access to the building and will be unable to make telephone contact until the emergency services have given the 'all clear' and staff have returned to their posts. If you still intend to see a council officer, there are a number of cafes in the near vicinity on Long Street which can be found by turning left outside the gardens adjacent to the council building, where there are also benches situated. The staff on duty outside the main doors will be able to direct you.

If you need to contact us prior to your visit please call us via our Contact Centre on 01827 715431 or by email at customerservices@northwarks.gov.uk