Extra Garden Waste Service
If you have a lot of garden waste you can choose to have extra green bins collected for a fee.
The collection of your first green bin is free until April 2021. The Council will be introducing an opt-in charge for the collection of all green bins from April 2021 - more information about that service.
This Extra Garden Waste service is for residents with two or more green bins only.
We are now able to resume collecting Extra Green Bins as normal. We apologise for the disruption and thank you for your patience during this time. All subscriptions which were due to expire on 31st May have been extended to 3rd July 2020. Please leave your orange permit sticker on your bin.
If you previously paid for this service by direct debit your collections have not automatically renewed and no direct debit payment has or will be taken.
Extra Garden Waste Service - 6th July 2020 to 2nd April 2021
The fee for collections between 6th July 2020 and 2nd April 2021 is £30 per extra green bin. There is no reduction to this amount if you join part way through the year so it's best to sign up early to benefit most from collections. We recommend signing up as soon as possible to allow enough time to receive your permit sticker. Please note it may take us longer than usual to post your permit sticker and for this to be delivered to you by Royal Mail. Don't worry if your sticker hasn't arrived by 6th July, our crews will be carrying a list of which bins are signed up to the service.
Frequently Asked Questions
Why is the fee £30 this year and not £40?
In previous years the scheme year has run from 1st June to 31st May however due to the disruption to collections because of coronavirus, and the planned introduction of the Green Bin Service charge in April 2021 this scheme year will run from 6th July to 2nd April. The fee has been lowered to £30 to reflect this reduced term.
The £30 fee covers collections and administration of the service. If you need an extra green bin the new and replacement bin fee will apply.
I am an existing Extra Garden Waste Service customer and I missed out on collections due to coronavirus. What have you done about this?
We apologise for the recent disruption to your collections and thank you for your patience during this time. All subscriptions due to expire on 31st May 2020 have been extended to 3rd July 2020.
I previously paid for this service by direct debit, have my collections renewed?
No. Due to the uncertainty over when green bin collections would restart and the reduced collection term it was not appropriate to automatically take direct debit payments. If you wish to continue to receive collections you will need to sign up online (above) or by phone to 01827 715 341 and pay by card. No direct debit payments have or will be taken for collections from 6thJuly 2020.
How can I pay?
You can pay by card online (above) or by phone. There is no longer a direct debit option for this service.
What can go in extra green bins?
Extra green bins are only for garden waste. Please continue to put food waste in your first green bin only.
When will my extra green bin be emptied?
Extra green bins will be collected on the same dates as your first green bin and as such extra green bins will not be emptied during the winter service break. Please make sure your extra green bin(s) are presented, handles facing the road, for collection by 6:30am.
How many extra green bins can I have?
There is no limit. The charge applies to each extra bin.
How will the collection team know I have paid?
When you sign up we will send you a permit sticker in the post to put on your extra green bin. We also have an electronic record of which property has paid for extra green bins to be emptied and how many.
Can I sign up part way through a year?
Yes, however there is no discount for part year sign up so it is best to sign up early to benefit most from collections.
If weather disrupts service (for example snow) will I receive a refund for the service?
No refunds will be given for this service.
What will happen if you miss my extra green bin?
We will return to collect it. The crews will aim empty all missed green bins on the return visit. You can report a missed bin online.
What will happen if I move to another house in North Warwickshire?
Please let us know where you are moving to and we will update our records. You can take the extra green bin(s) with you when you move but you must leave your first green bin behind.
What will happen if I move outside of North Warwickshire?
You will need to leave the bins at the registered address. Unfortunately no refund will be given.
I live outside the North Warwickshire boundary, can I sign up to the Extra Green Bin Service?
No. We only provide this service for residents of North Warwickshire. If you live outside the area check if your council offers this service instead.
I don't want to sign up and I no longer require my additional green bin(s)
Please complete this online form and we will collect the bin(s) back in. Please note if you decide to sign up to the scheme in future and need an extra bin the replacement bin fee will apply.
I don't want to sign up but can I keep my additional green bin(s)?
No because we can use the bins again or have them recycled.
How will you use my personal data when I sign up?
We will keep an electronic record of your name, address and contact details when you sign up. We will use these details to contact you if there is a problem with payment and in early 2021 with details about how to continue receiving green bin collections.
What can I do with additional garden waste if I don't sign up to the service?
What are the terms and conditions?
Last updated Monday, 22nd June 2020