Have Your Say

Our Customer Pledge

To provide excellent customer service in all that we do.

Customer Promises

We will:

• Aim to deliver high quality services at all times
• Continually develop and improve our service in line with your feedback
• Listen and respond to our customer comments in a timely fashion
• Encourage everyone to be active

We will also gain feedback through mystery visits, surveys and verbal/written feedback ongoing in order to respond to our customers better.

Short Leisure Survey

North Warwickshire Borough Council values the views of its customer's and would encourage any Leisure facility users to complete the short leisure survey.

Customer Forums

We are holding Customer Forums at each of our leisure sites quarterly throughout the year for you to have your say. Please keep an eye on our social media pages for when these will take place.

However, if you are unable to attend or wish to make us aware of something you can still have your say by filling in the form below anytime.

Add your Comment, Compliment or Complaint here

Latest Forum News (May 2019):

Thanks to all our facility users that took part in our Customer Forums last month. All of our feedback received was constructive and will be used to help us to improve our future service. Below is a sample summary of some of the feedback we received and what we aim to do.

Atherstone Leisure Complex

Coleshill Leisure Centre

Polesworth Sports Centre

Next Customer Forum:

The next Customer Forums will take place in August and will focus on our gym and classes service offering. More information on the dates and times of these will be shared online and on our social media pages in the near future. If there is any specific feedback you wish to receive , please fill in the form above or alternatively you can email: customerservices@northwarks.gov.uk and we will get back to you with our feedback.

Last updated Wednesday, 12th June 2019