Our Customer Pledge

To provide excellent customer service in all that we do.

Customer Promises

We will:

• Aim to deliver high quality services at all times
• Continually develop and improve our service in line with your feedback
• Listen and respond to our customer comments in a timely fashion
• Encourage everyone to be active

We will also gain feedback through mystery visits, surveys and verbal/written feedback ongoing in order to respond to our customers better.

Short Leisure Survey

North Warwickshire Borough Council values the views of its customer's and would encourage any Leisure facility users to complete the short leisure survey.

Customer Forums

We are holding Customer Forums at each of our leisure sites quarterly throughout the year for you to have your say. Please keep an eye on our social media pages for when these will take place.

However, if you are unable to attend or wish to make us aware of something you can still have your say by filling in the form below anytime.

Add your Comment, Compliment or Complaint here

Recent Customer Forum Feedback

Atherstone Leisure Complex

Coleshill Leisure Centre

Polesworth Sports Centre

Next Customer Forum: TBA

The next Customer Forums will take place in September and will focus on our health and fitness service offering. If there is any specific feedback you wish to receive , please fill in the form above or alternatively you can email: customerservices@northwarks.gov.uk and we will get back to you with our feedback.

Last updated Friday, 25th October 2019