Have Your Say
Let us know what you think
Our Customer Pledge
To provide excellent customer service in all that we do.
Customer Promises
Thanks to everyone who took part in our leisure survey which closed on 12 January 2021, we had 218 responses in total.
The aim of the survey was to understand how we have performed through the pandemic and what we can do better now, and when restrictions begin to ease.
We were warmed by the comments on how staying active and interactive with us has helped people’s wellbeing and hope we continue to have a positive impact on your lives.
Overall we understand our leisure community have been happy with the service; safety measures; and communication through the pandemic, but of course there was plenty of feedback telling us what we can do to improve too.
More detailed action plans have been created with the aim improve the service we offer based on your feedback. Below is a snapshot of the more frequent feedback and what we are doing to improve service.
You said | We Did | Status? |
---|---|---|
You wanted the showers and lockers available to use. |
|
Dependant on guidelines when they are released from governing bodies Pods have been ordered – awaiting delivery |
You wanted us to be more visual during your workouts, either cleaning equipment ourselves or challenging other users that fail to clean after themselves |
|
Induction scheduled between 8 March - 11 April for instructors and duty officers The early prep will be competed in the Pm of the previous day |
Clearer Signage throughout the building |
|
All removed, new material being created between 8 March – 11 April |
More Cleaning in the Swim Lesson Drop Off Zone |
|
Pods have been ordered – awaiting delivery |
People training together in the gym that aren’t part of a bubble Pool rules need more enforcement Deterrents for people not turning up to sessions after booking Chewing gum on swimming pool changing floor |
|
Staff training will be taking place prior to re-opening the centre post lockdown 3.0 Staff training will be taking place prior to re-opening the centre post lockdown 3.0 Completed |
If your feedback is not shown, please be assured it’s probably on the more detailed action plan. If you would like specific information on any area of service development, please email nwbcleisure@northwarks.gov.uk and a member of the team will get in touch.
Now we have heard about how we have been performing during the pandemic, we want to know how we can best serve our community in the future when restrictions start to ease. Our next Survey will come out in February asking for exactly this.
Return to Leisure Survey
During our recent Lockdowns we asked you how we had been performing with a short Survey, Below are some of the highlights from your responses.
Customer Forums
We are holding Customer Forums at each of our leisure sites quarterly throughout the year for you to have your say. Please keep an eye on our social media pages for when these will take place.
However, if you are unable to attend or wish to make us aware of something you can still have your say by filling in the form below anytime.
Placeholder
Next Customer Forum: TBA
The next Customer Forums will take place in April 2021. If there is any specific feedback you wish to receive , please fill in the form above or alternatively you can email: customerservices@northwarks.gov.uk and we will get back to you with our feedback.
Last updated Friday, 23rd April 2021
You said, we did