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Contacting and visiting us

Bank holiday information

Emergencies - Borough Care, Homelessness and Housing Repairs etc.

24 hour emergency telephone number during weekend, evenings and bank holidays/closures 0300 790 6881

Contact Centre, One Stop Shop and Council Offices

  • Christmas to New Year - CLOSED from 16:00 Tuesday 24 December and will RE-OPEN as normal Thursday 2nd January 2020
  • Easter - CLOSED Friday 10 April and Monday 13 April RE-OPEN as normal Tuesday 14 April 2020
  • normal opening times

Online services can be accessed throughout the holiday at PLEASE NOTE: these will not be dealt with until we re-open.

Food Bank

CLOSED from 23rd December to Thursday 2 January 2020.

Stray, Lost and Dangerous Dogs

  • I've lost my dog - stray dogs are taken to Birmingham Dogs Home - see contact details below
  • Dangerous Dogs
  • Strays - take it to Birmingham Dogs Home between 11.00am and 4:45pm - see Christmas Opening Hours below

Birmingham Dogs Home Christmas Opening Hours
Closed - 25, 26 December 2019 and 1st January 2020
Tel 0121 643 5211
Catherine-de-Barnes Lane, Solihull, B92 0DJ


Collections due on Wed 25 will be collected on SAT 28th

Bins are collected as normal on bank holidays except for Christmas and New Year. To see how your bin collections will be affected at Christmas and New Year please view and download your bin calendar. 

Recycling Centres

Closed Christmas Day, Boxing Day and New Years Day

Recycling Centre's opening times over the bank holidays - links to Warwickshire County Council who run the service

Leisure Centres 

  • Closed Christmas Eve, Christmas Day, Boxing Day, New Years Eve and New Years Day - open as normal all other days


Domestic Abuse Services

Drug and Alcohol Services

Mental Health Support Services

Last updated Monday, 23rd December 2019

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