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Customer Services

Opening times

Our One Stop Shop and Contact Centre are open to Monday to Friday.

Contact Centre: 08:30am - 17:15pm

One Stop Shop: 09:00am - 17:00pm

Contact Details

  • Telephone: 01827 715341
  • Email:*
  • Address: North Warwickshire Borough Council, South Street, Atherstone, CV9 1DE
  • Facebook:
  • Twitter: North_Warks_BC
  • Web Chat - Available between 10:00am - 12:00am and 14:00pm - 16:00pm, resources permitting.  Please note, web chat will not be availble from 4pm on Monday 24th December to Monday 10am on Monday 7th January

*Please note, it would help us to help you with your enquiry or service request if you left your name and postal address whenever contacting the council via e-mail. 

Other Useful Numbers:

  • Borough Care: 01827 711560
  • Out of Hours Emergency Number: 01827 718086
  • Warwickshire County Council: 01926 410410

One Stop Shop

For customers who would rather speak to a Customer Service Adviser face to face, please continue to call at our Main Reception in our offices located off South Street in Atherstone, where our staff will be pleased to help with requests for any of the services detailed above - map of Atherstone showing our offices.

Our One Stop Shop is registered with Warwickshire County Council's Safe Places Scheme

Please note that we cannot accept cash payment at the One Stop Shop.

Zero Tolerance Policy

North Warwickshire Borough Council operates a Zero Tolerance Policy in relation to all contacts with Council employees

Last updated Friday, 21st December 2018

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