Privacy Statement and Notice
Using our website, online forms and other online services
Using North Warwickshire Borough Council's website
Browsing our website – our webserver
Personal information - When you visit our website our web server adds your IP Address to its access logs which are used, if necessary, to identify the origin of any malicious requests or attacks we may receive.
These access logs are also used to tell us how many people visit our site (statistics) and what pages are most popular; we use this information to improve how our website works. We delete these logs after 2 years.
IP addresses collected by Google Analytics on our website are anonymised - the last portion/octet of your IP Address is replaced with a ‘0’.
These anonymised IP Addresses are then deleted after 26 months.
We use Google Analytics mainly to analyse
- Type of device used to browse our site – mobile / desktop
- Browser – chrome, safari, firefox, internet explorer
- What customers search for
Google Analytics Privacy https://support.google.com/analytics/answer/6004245?hl=en
Online job applications
Job applications are deleted after 6 months.
- to allow users to log in to the web site
- to check that cookies can be set and therefore determine whether a user is able to log in
- to store a reference to form data that is stored on the web server
Online forms and other online services
If you use our online forms or other online services you may be required to provide personal information. For example:
- subscribe to or apply for services that require personal information
- report a fault and give your contact details for us to respond
- contact us and leave your details for us to respond
Our online forms are the same as those used in Customer Services; please visit our Customer Services page to find out how your information is used.
Other online services, such as Council Tax, Benefits, Housing and Leisure, require user names and passwords to sign in. We make sure these details are kept securely in our systems but you are responsible for maintaining the confidentiality of your account password and details; this includes restricting access your own computers or devices (phone, tablet etc) - make sure you have a complex password i.e. it contains upper and lower case letters, numbers and a special character such as !"£$%^&. Any council service that you can apply for online will have its own Privacy Statement. These will be available here soon.
All material on this website, including text and graphics, is copyright to North Warwickshire Borough Council unless otherwise stated.
The text and graphic content of this web site may be used, printed and distributed ONLY under the following conditions:
- The content of the site is used for non-commercial purposes only
- Copyright information is displayed (© Copyright 2005 North Warwickshire Borough Council)
- The content is not modified
While every care has been taken in the compilation of this information, North Warwickshire Borough Council will not be held responsible for any loss, damage or inconvenience caused as a result of inaccuracy or error within these pages.
North Warwickshire Borough Council does not endorse any external linked sites and is not responsible for their content.
North Warwickshire Borough Council is committed to providing high quality information. If you are aware that there are any errors in the information provided please notify us by emailing firstname.lastname@example.org.
We will only use personal information you send us for the purposes for which you provide it.
We will only hold your information for as long as necessary for these purposes and will not pass it on to any other parties, except where required to carry out our duties and functions as a local authority.
All employees and subsidiaries who may have access to your personal data
are obliged to respect the confidentiality of your personal data.
All your communications to us are protected against unauthorised access by third parties.
All the personal data stored on this website is recorded in a secure database.
All our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors' personal data.
We ensure that your personal data will not be disclosed to government institutions and authorities except if required by law or other regulation. E.g. National Fraud Initiative data matching exercises carried out by the Audit Commission.
Any payment or financial information is transmitted using 128bit Encryption using THWATE SSL certification.
We will treat any personal information in accordance with the Data Protection Act of 1998. If you have an enquiry or concern regarding the processing of personal data by North Warwickshire Borough Council, please contact:
The Data Protection Officer
North Warwickshire Borough Council
You can ask us for information we may hold about you by writing to the above address. We will inform you within 40 days if we store any personal information about you.
You may also write to the above address to request a copy of your information and we will provide you with a legible copy of the personal data which we keep about you and to which you are entitled. This will be sent to you within 40 days of your request - although we may require proof of your identity and information to locate your personal data.
Last updated Tuesday, 8th May 2018