Service Changes - COVID-19
As part of North Warwickshire Borough Council’s Contingency Plans regarding Covid19 and given the announcements by Government some services have had to make changes.
**** Please be aware that our Emergency Service will not respond to customer enquiries. The Contact Centre are very busy during this crisis but will answer your call as soon as possible. Please do not contact the Emergency number unless you are in an emergency situation. ****
|Help for Vulnerable people||
If you have been identified as extremely vulnerable by the NHS and told to shield for 12 weeks, Warwickshire is here for you.
If you need additional help to get food, medicines or emotional support ring our dedicated hotline 0800 408 1447
For hotline opening hours and more information visit https://www.warwickshire.gov.uk/coronavirusvulnerable
Community Support Groups
You can apply for help from our food bank, ask for help to pay your rent, work out how much money you have coming in and going out, and find help from other organisations and agencies. Find out more and apply online
Existing Customers - You no longer collect your Food Voucher from our One Stop Shop; it is now emailed automatically to Ediblelinks and you are sent an email asking you to call Ediblelinks to book a time for collection. If you don't have an email address our contact centre will call you and pass on the details. You must take ID that matches the name and address of the person who applied to the food bank. Any problems please ring 01827 715341, email email@example.com or use our online Contact Us form
|One Stop Shop Reception, Council House, Atherstone||
The Contact Centre, who answer the council telephones, will be open from 9am to 5pm. As we have reduced staff please be patient but we’ll help you as soon as we can, please use our online forms where possible. Updated 26/03/2020
The Reception at The Council House, Atherstone will be closed until further notice to protect both customers and staff. Customers can use our online services or ring 01827 715341 to speak to our Contact Centre.
The Job Centre is now CLOSED - People receiving benefits no longer need to attend job centre appointments - Apply online at GOV.UK for universal credit, employment support allowance or call 0800 169 0190 for further Job Centre information.
|Business Grants||You can now send us your business details to allow us to start making grant payments. Visit our Business Grants page for details|
Council Tax COVID 19 Hardship Fund
The Government announced in March 2020 that a separate fund has been designated to reduce the Council Tax liability for people who qualify for Council Tax Support, during 2020/21.
We have used this grant to reduce Council Tax bills for our Council Tax Support customers by up to £250.00. This will show on your bill as "Council Tax Discretionary Relief"
This amount will be applied in full where there is £250.00 or more left to pay after the Council Tax Support has been calculated, or clear the remaining balance if it is below £250.00.
If you have already made payments towards this bill and your account is in credit, we will refund this credit to you.
If you pay by Direct Debit we will automatically refund this to you.
If you do not pay by Direct Debit and wish to request a refund then please contact us
or call: (01827) 715341.
Refunds will be made by BACS and we will require the following details
|Rubbish and Recycling||
Please make sure you follow our Waste guidance for people with confirmed or possible coronavirus (COVID-19) infection
Our workforce has been impacted by Coronavirus and we wish to ensure that we can maintain our current level of service as long as possible –for advice and answers to frequently asked questions about waste collections at this time click here.
Emptying your waste bins
Non-recyclable rubbish (black bins)
We are carrying out a full collection service.
Recycling (red-lidded bins)
We are carrying out a full collection service.
Garden and food waste (green bins)
Green bin collections restarted on Monday 4th May. Please place your bin out by 6:30am on your usual collection day and leave it out until it is collected (this may be the following day). Please only put out one bin for collection and no side waste.
Unfortunately we do not currently have the capacity to empty Extra Green bins. We will review this over the coming weeks.
The new green bin charge has been suspended until April 2021 and Extra Garden Waste subscriptions will not renew.
We are unable to collect side waste of any kind (rubbish and recycling) due to the pressure the services are already under and the need to keep waste contained to ensure that it can be stored and emptied safely in order to protect the public and our staff from Covid-19.
Lower House Farm Recycling Centre
Closed. For more information please visit www.warwickshire.gov.uk/hwrc
We are carrying out a full service for customers who are still open
A full service is currently in operation
The Council are currently working hard to enable the business grants announced by the Government to be paid. Visit our Business Grants page for details.
|Atherstone Leisure Complex||CLOSED from 21 March until further notice. All direct debits will be FROZEN until further notice.|
|Atherstone Memorial Hall||Blood test appointments are still taking place https://www.swiftqueue.co.uk/gehall.php|
|Coleshill Leisure Centre||CLOSED from 21 March until further notice. All direct debits will be FROZEN until further notice.|
|Polesworth Sports Centre||CLOSED from 21 March until further notice. All direct debits will be FROZEN until further notice.|
|QE Community Sports Village||CLOSED from 21 March until further notice. All direct debits will be FROZEN until further notice.|
|Parks, Play Areas, Play Grounds, Allotments||
Play areas and play grounds are CLOSED. Parks are currently open but SOCIAL DISTANCING rules apply.
Allotments remain open, subject to all social distancing, hygiene and need for isolation requirements Updated 26/03/2020
Street cleansing – Despite staff shortages we continue to litter pick the streets and empty litter and dog bins. Updated 30/03/2020
Fly-tipping – We are continuing with the removal of fly-tipped waste. Updated 30/03/2020
Despite not being fully staffed we continue to run a grass cutting service. Please note some areas might take longer to visit than normal because of staff shortages. Updated 30/03/2020
|Bulky Waste Collections||
Collections resume on Monday 18th May. You can book a collection now.
Please do not book a collection if you have suspected or confirmed coronavirus. Please put all items outside as far away from your house as possible without obstructing the pavement or road and please observe social distancing while the items are being collected.
In order to safeguard our tenants and staff and following Government advice the response repairs service will only be undertaking emergency visits to tenants’ homes.
This means that when you call us to report a repair we will assess whether it is essential for the team to attend. If it is we will arrange for a tradesman to visit.
If it is not an emergency or urgent repair we will ask you to call back when our appointments service is available again to undertake the repair. Full details
|Planning||Please check our latest Planning Service Update|
|Central Building Control Partnership||Please be aware that our service is continuing at present but, due to the #coronavirus outbreak, we have made some temporary changes to site inspections. Find out more at https://centralbc.org.uk/covid-19-update/|
In accordance with Government guidance our Tenancy Services Officers will be working from home. This means that our contact with tenants will be by telephone, letter or e-mail.
If we do decide to visit we will act to safeguard our tenants and our staff by wearing protective equipment and ensuring there is a safe distance during the visit.
|Homelessness and Lettings||
In accordance with Government guidance we will only be having face to face contact with our customers if it is essential and no other means of communication is possible. Our contact with people who need housing advice will be by telephone, letter or e-mail.
Applicants can contact the Housing Options team in the normal way by telephone or e-mail. The team can receive correspondence electronically.
Current requirements mean that until further notice we will not be processing transfer applications, undertaking end of tenancy visits, accompanied viewings of properties or face to face tenancy sign ups.
Where possible we will continue to let our vacancies to meet housing need and alleviate homelessness. We understand that there may be practical issues with regard to moving home due to the safe distancing requirement.
We paused advertising our properties following the recent Government announcements to consider how we should act. We have decided that we will continue to advertise our vacancies. This will enable us to continue to meet housing needs in the Borough. We may need to adjust some of our procedures in order to act safely.
Following Government advice, in order to safeguard our customers and staff, the team will only undertake visits to applicants’ homes or have face to face contact when it is essential to do so. We will ask the following before we make a decision about face to face contact:
If we do decide face to face contact is required and it is safe to do so we will act to safeguard our customers and our staff by wearing protective equipment and ensuring there is a safe distance during the visit.
|Benefits||Visit our Housing Benefit/Council Tax Support page for the latest changes to our service.|
|Cesspool and Septic Tank Emptying|
Meetings are currently suspended until 1st May 2020 Updated 31/03/2020
|Local Land Charges - Personal Searches||
Searches of the Land Charges Register - from Monday 23rd March we will be suspending visits to our One Stop Shop (Reception) for searches of the Land Charges Register. If personal search companies or others need access to this information they must request it via email to firstname.lastname@example.org. We will respond by email, although our response times may increase beyond those usually applied.
Official Searches and CON29 searches - should by requested by email and completed searches will be returned by email, although our response time may be longer than normal.
If for any reason we have to change these arrangements we will update the Land Charges information here: www.northwarks.gov.uk/llc
The Planning Inspectorate has issued guidance which will impact on the progress of the Local Plan. The guidance can be seen at: https://www.gov.uk/guidance/coronavirus-covid-19-planning-inspectorate-guidance
Officers will work with the Local Plan Inspector to progress the examination as swiftly as possible once this restriction has been lifted.
Further guidance / updates will be provided on the Local Plan Examination page of the website: www.northwarks.gov.uk/localplan
From Monday 23th March Licensing applications, renewals and questions must be submitted online or by email to email@example.com. Licenses will processed and returned by email or post. To reduce none essential contact there will be no face to face appointments for license applications until further notice.
The public convenience in Station Street Atherstone are closed until further notice, NWBC apologies for difficulties this may cause.
|Food Licensing and Environmental Health||
Report an unauthorised open premises Updated 26/03/2020
Latest NHS and Government Updates
- Details of current School Closures and how to sign up to school closure alerts
Warwickshire County Council
Business Support from the Government
- A full range of business support measures have been made available to UK businesses and employees
- Self-employment Income Support Scheme details
- Self-employment Income Support Scheme FAQs
Last updated Tuesday, 12th May 2020