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Test and Trace

How to know if a request from NHS Test and Trace is genuine

If you are contacted by NHS Test and Trace, contact tracers will:

  • call you from 0300 013 5000
  • send you an email containing a template spreadsheet and a secure link to upload your logbook to the secure Egress system
  • the email will come from dhsctesttrace.venue-alerts@nhs.net

If we cannot get hold of you in the first instance, we will send you an email asking you to provide the best name, contact phone number and time to call. This email will come from nhs.test.and.trace.venue.alert@notifications.service.gov.uk.

Local contact tracers may contact you from a different phone number or ask you to call them back. If you are unsure if the telephone number is genuine, check with your local council. More information can be found on your local council website.

Contact tracers will never:

  • ask you to dial a premium rate number to speak to them (for example, those starting 09 or 087)
  • ask you to make any form of payment or purchase a product of any kind
  • ask for any details about your bank account
  • ask for your social media identities or login details, or those of your contacts
  • ask you for any passwords or PINs, or ask you to set up any passwords or PINs over the phone
  • disclose any of your personal or medical information to your contacts
  • ask about protected characteristics that are irrelevant to the needs of NHS Test and Trace
  • provide medical advice on the treatment of any potential coronavirus symptoms
  • ask you to download any software to your PC or ask you to hand over control of your PC, smartphone or tablet to anyone else
  • ask you to access any website that does not belong to the government or NHS

For more information visit: https://www.gov.uk/guidance/maintaining-records-of-staff-customers-and-visitors-to-support-nhs-test-and-trace  

Last updated Wednesday, 21st July 2021

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