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Council Tax and Benefits System - Customer Update

Published on Thursday, 14th November 2019

The Revenues and Benefits Team are making some changes to the council Tax and Benefits computer system. The teams are working hard to make sure customers are impacted as little as possible.

The computer system will be unavailable from 18th November 2019 for approximately one week. During the week the teams will have read only access to the Benefits and Council Tax systems. This means you will be unable to make any amendments to council tax accounts or housing benefit claims and will be unable to issue any emergency payments.

If you have any changes in your circumstances please continue to report them straight away.

If you need to make an application for Housing Benefit or Council Tax Support please continue to do as you may lose out on benefit entitlement. The online application will be unavailable so you will need to ask the council for a paper application form by calling 01827 719 368.

The team kindly ask that you bear with them during this period and they would like to thank you for your patience and co-operation.

For any Housing Benefit or Council Tax Support related enquiries email benefits@northwarks.gov.uk or call 01827 719 368

For any Council Tax or Business Rates related enquiries email counciltax@northwarks.gov.uk or call 01827 719 357