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Service Changes - COVID-19

Service Changes

Bank Holiday information

As part of North Warwickshire Borough Council’s Contingency Plans regarding Covid19 and given the announcements by Government some services have had to make changes.

**** Please be aware that our Emergency Service will not respond to customer enquiries. The Contact Centre are very busy during this crisis but will answer your call as soon as possible. Please do not contact the Emergency number unless you are in an emergency situation. ****

Services Service Update
Help for Vulnerable people

If you have been identified as extremely vulnerable by the NHS and told to shield for 12 weeks, Warwickshire is here for you.

If you need additional help to get food, medicines or emotional support ring our dedicated hotline 0800 408 1447

For hotline opening hours and more information visit https://www.warwickshire.gov.uk/coronavirusvulnerable

Other Help

Community Support Groups

Food Bank

You can apply for help from our food bank, ask for help to pay your rent, work out how much money you have coming in and going out, and find help from other organisations and agencies. Find out more and apply online

Existing Customers - You no longer collect your Food Voucher from our One Stop Shop; it is now emailed automatically to Ediblelinks and you are sent an email asking you to call Ediblelinks to book a time for collection. If you don't have an email address our contact centre will call you and pass on the details. You must take ID that matches the name and address of the person who applied to the food bank. Any problems please ring 01827 715341, email customerservices@northwarks.gov.uk or use our online Contact Us form

One Stop Shop Reception, Council House, Atherstone

The Contact Centre, who answer the council telephones, will be open from 9am to 5pm. As we have reduced staff please be patient but we’ll help you as soon as we can, please use our online forms where possible. Updated 26/03/2020

The Reception at The Council House, Atherstone will be closed until further notice to protect both customers and staff. Customers can use our online services or ring 01827 715341 to speak to our Contact Centre.

The Job Centre is now CLOSED - People receiving benefits no longer need to attend job centre appointments - Apply online at GOV.UK for universal credit, employment support allowance or call 0800 169 0190 for further Job Centre information.

Business Grants You can now send us your business details to allow us to start making grant payments. Visit our Business Grants page for details

Council Tax COVID 19 Hardship Fund

The Government announced in March 2020 that a separate fund has been designated to reduce the Council Tax liability for people who qualify for Council Tax Support, during 2020/21.

We have used this grant to reduce Council Tax bills for our Council Tax Support customers by up to £250.00. This will show on your bill as "Council Tax Discretionary Relief"

This amount will be applied in full where there is £250.00 or more left to pay after the Council Tax Support has been calculated, or clear the remaining balance if it is below £250.00.

If you have already made payments towards this bill and your account is in credit, we will refund this credit to you.

If you pay by Direct Debit we will automatically refund this to you.

If you do not pay by Direct Debit and wish to request a refund then please contact us

via email:counciltax@northwarks.gov.uk

or call: (01827) 715341.

Refunds will be made by BACS and we will require the following details

  • Your name
  • Council Tax Account number as shown on your bill
  • Bank Account Name
  • Bank Sort Code
  • Bank Account Number
Rubbish and Recycling

Please make sure you follow our Waste guidance for people with confirmed or possible coronavirus (COVID-19) infection

Our workforce has been impacted by Coronavirus and we wish to ensure that we can maintain our current level of service as long as possible –for advice and answers to frequently asked questions about waste collections at this time click here.

Emptying your waste bins

Non-recyclable rubbish (black bins)

We are carrying out a full collection service.

Recycling (red-lidded bins)

We are carrying out a full collection service.

Garden and food waste (green bins)

Green bin collections restarted on Monday 4th May. Please place your bin out by 6:30am on your usual collection day and leave it out until it is collected (this may be the following day). Please only put out one bin for collection and no side waste.

Unfortunately we do not currently have the capacity to empty Extra Green bins. We will review this over the coming weeks.

The new green bin charge has been suspended until April 2021 and Extra Garden Waste subscriptions will not renew.

Side waste

We are unable to collect side waste of any kind (rubbish and recycling) due to the pressure the services are already under and the need to keep waste contained to ensure that it can be stored and emptied safely in order to protect the public and our staff from Covid-19. 

Lower House Farm Recycling Centre

Closed. For more information please visit www.warwickshire.gov.uk/hwrc

Trade

We are carrying out a full service for customers who are still open

Cesspool

A full service is currently in operation

Business Grants

The Council are currently working hard to enable the business grants announced by the Government to be paid. Visit our Business Grants page for details.

Atherstone Leisure Complex CLOSED from 21 March until further notice. All direct debits will be FROZEN until further notice.
Atherstone Memorial Hall Blood test appointments are still taking place https://www.swiftqueue.co.uk/gehall.php
Coleshill Leisure Centre CLOSED from 21 March until further notice. All direct debits will be FROZEN until further notice.
Polesworth Sports Centre CLOSED from 21 March until further notice. All direct debits will be FROZEN until further notice.
QE Community Sports Village CLOSED from 21 March until further notice. All direct debits will be FROZEN until further notice.
Parks, Play Areas, Play Grounds, Allotments

Play areas and play grounds are CLOSED. Parks are currently open but SOCIAL DISTANCING rules apply.

Allotments remain open, subject to all social distancing, hygiene and need for isolation requirements Updated 26/03/2020

Street Cleaning

Street cleansing – Despite staff shortages we continue to litter pick the streets and empty litter and dog bins. Updated 30/03/2020

Fly-tipping – We are continuing with the removal of fly-tipped waste. Updated 30/03/2020

Grounds Maintenance

Despite not being fully staffed we continue to run a grass cutting service. Please note some areas might take longer to visit than normal because of staff shortages. Updated 30/03/2020

Bulky Waste Collections

Collections resume on Monday 18th May. You can book a collection now.

Please do not book a collection if you have suspected or confirmed coronavirus. Please put all items outside as far away from your house as possible without obstructing the pavement or road and please observe social distancing while the items are being collected.

Housing Repairs

In order to safeguard our tenants and staff and following Government advice the response repairs service will only be undertaking emergency visits to tenants’ homes.

This means that when you call us to report a repair we will assess whether it is essential for the team to attend. If it is we will arrange for a tradesman to visit.

If it is not an emergency or urgent repair we will ask you to call back when our appointments service is available again to undertake the repair. Full details

Planning Please check our latest Planning Service Update
Central Building Control Partnership Please be aware that our service is continuing at present but, due to the #coronavirus outbreak, we have made some temporary changes to site inspections. Find out more at https://centralbc.org.uk/covid-19-update/
Tenancy Management

In accordance with Government guidance our Tenancy Services Officers will be working from home. This means that our contact with tenants will be by telephone, letter or e-mail.
Tenants can contact their Tenancy Services Officer or the team in the normal way by telephone or e-mail. They are able to receive correspondence electronically. 
In order to safeguard our tenants and staff and following Government advice the team will only undertake essential visits to tenants’ homes. We will assess whether the visit is essential and ask the following before making a decision about face to face contact:

  • If you or anyone in your household is suffering from a persistent cough or fever
  • If you or your household are self isolating for 7 or 14 days
  • If you or anyone in your household has recently been in contact with anyone with suspected corona virus COVID 19
  • If you or anyone in your household has recently been in contact with anyone confirmed corona virus COVID 19

If we do decide to visit we will act to safeguard our tenants and our staff by wearing protective equipment and ensuring there is a safe distance during the visit.
These requirements mean that currently we will not be processing mutual exchange applications or transfer applications because they require a home visit.

Homelessness and Lettings

In accordance with Government guidance we will only be having face to face contact with our customers if it is essential and no other means of communication is possible. Our contact with people who need housing advice will be by telephone, letter or e-mail.

Applicants can contact the Housing Options team in the normal way by telephone or e-mail. The team can receive correspondence electronically.

Current requirements mean that until further notice we will not be processing transfer applications, undertaking end of tenancy visits, accompanied viewings of properties or face to face tenancy sign ups.

Where possible we will continue to let our vacancies to meet housing need and alleviate homelessness. We understand that there may be practical issues with regard to moving home due to the safe distancing requirement.

We paused advertising our properties following the recent Government announcements to consider how we should act. We have decided that we will continue to advertise our vacancies. This will enable us to continue to meet housing needs in the Borough. We may need to adjust some of our procedures in order to act safely.

Following Government advice, in order to safeguard our customers and staff, the team will only undertake visits to applicants’ homes or have face to face contact when it is essential to do so. We will ask the following before we make a decision about face to face contact:

  • If you or anyone in your household is suffering from a persistent cough or fever
  • If you or your household are self isolating for 7 or 14 days
  • If you or any of your family have been advised that you are part of the group being shielded
  • If you or anyone in your household has recently been in contact with anyone with suspected coronavirus COVID 19
  • If you or anyone in your household has recently been in contact with anyone confirmed corona virus COVID 19

If we do decide face to face contact is required and it is safe to do so we will act to safeguard our customers and our staff by wearing protective equipment and ensuring there is a safe distance during the visit.

Benefits Visit our Housing Benefit/Council Tax Support page for the latest changes to our service.
Cesspool and Septic Tank Emptying  
Board Meetings

Meetings are currently suspended until 1st May 2020 Updated 31/03/2020

Local Land Charges - Personal Searches

Searches of the Land Charges Register - from Monday 23rd March we will be suspending visits to our One Stop Shop (Reception) for searches of the Land Charges Register.  If personal search companies or others need access to this information they must request it via email to llc@northwarks.gov.uk.  We will respond by email, although our response times may increase beyond those usually applied. 

Official Searches and CON29 searches -  should by requested by email and completed searches will be returned by email, although our response time may be longer than normal.

If for any reason we have to change these arrangements we will update the Land Charges information here: www.northwarks.gov.uk/llc

Local Plan

The Planning Inspectorate has issued guidance which will impact on the progress of the Local Plan.  The guidance can be seen at: https://www.gov.uk/guidance/coronavirus-covid-19-planning-inspectorate-guidance

Officers will work with the Local Plan Inspector to progress the examination as swiftly as possible once this restriction has been lifted. 

Further guidance / updates will be provided on the Local Plan Examination page of the website: www.northwarks.gov.uk/localplan

Borough Care

Borough Care Coronavirus Service Update

Licensing Administration

From Monday 23th March Licensing applications, renewals and questions must be submitted online or by email to licensing@northwarks.gov.uk.  Licenses will processed and returned by email or post.  To reduce none essential contact there will be no face to face appointments for license applications until further notice.

Public Toilets

The public convenience in Station Street Atherstone are closed until further notice, NWBC apologies for difficulties this may cause.

Food Licensing and Environmental Health

Advice for food businesses considering the temporary provision of food delivery Updated 27/03/2020

Report an unauthorised open premises Updated 26/03/2020

Latest NHS and Government Updates

School Closures

  • Details of current School Closures and how to sign up to school closure alerts

Warwickshire County Council

Service updates

Business Support from the Government

Last updated Tuesday, 12th May 2020

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