You said, we did
If you take the time to use our Thumbs Up, Thumbs Down rating on our pages please tell us what you were looking for, what's missing, incorrect etc in the comments box other wise we can't correct it. If you are telling us about a problem or asking us a question, please leave some contact details!
You said, we did
|Page||You said||We did|
|New local plan||
"What is your definition of a meaningful gap?
We appreciate you do not respond to each response but how do we know that emails do not go un-noticed in a spam folder, and that letters are delivered and taken in? Acknowledgement IS required.".
|Our Forward Planner will address the 'meaingful gap' part of your question. Unfortunately we cannot acknowledge your comment as you haven't left any contact details. If you require a confirmation of receipt from the council the best way would be to use our Contact Us online form; this gives you a receipt number (Acknowledgement).|
|Missed bins||why is there no direct telephone number to report on?||Because you're on our website and there is a form that gathers all the necessary information on the page. It's much cheaper for us if you use our website and don't call, we're trying to save the Council and therefore you as a citizen, money. Each phone transaction costs us £2.83 while Online is only 14p.|
|Animal and pet licensing||I wanted to know who is licensed to board animals||Added a register of licensed Animal boarders, home boarders and dog day care|
|Contacting us||Can't find the opening hours||Added the opening hours for Contact Centre and One Stop Shop|
|Report missed bin||Link doesn't work||If you go to our Report a missed bin form and it's blank you've probably got 'Private browsing' on. Find out how to switch off 'Private browsing' on an iphone, ipad or ipod touch. and other appliances.|
|Lower house farm||No opening times||There is already a prominent link to the opening times. We don't manage the recycling centres so link to Warwickshire County Councils page where the opening times are kept up to date.|
|Report a missed bin||Shocking. 4 days uncollected||No address provided, so can't chase or contact customer|
|Swimming sessions||Wanted prices and leisure card costs||Added a link to prices at bottom of the page|
|Sign in||When I clicked the sign in button at the top of the page I was expecting to be able to actually sign in rather than just be given an explanation of why I need to sign in. Still cant find the sign in page.||
What are you trying to sign in to do?
There are several different systems you can sign in to. To make sure you're signing in for the correct service, we've listed them with a link to each.
No customer contact details
|Temporary event notice||No comment made but voted unuseful||If you don't tell us what was wrong we can't put it right!|
|EU Referendum||did not answer my question???||What was your question? No customer contact details|
|Sign in||What is your postal address?||Added contact detail to the bottom of the page|
|Arley Community Hub||The site is out of date. The facility for video conference has been removed. This would appear to be the case at other hubs.||Hub details have been updated|
|MP's and MEP's||Who is the MEP representing North Warwickshire||Highlighted the MEP's section. No customer contact details|
|Sign in||want to tell you that I have move house and been on site for 5 minutes!!!||Added a Contact us icon with a link to Change of Address on the home page of the website|
|Contact us form||I want to email some one about a problem that is not included here||What is your problem? You could have used the 'Other' option. No customer contact details.|
|Reductions for disabled persons||Very difficult to get precisely the information needed. Poor site.||What information were you looking for? We can't add it if you don't tell us what's missing. No customer contact details.|
|Sign in||does not cover the info I want||As above|
|Online payments||contacting council via e mail||Contact details added at the bottom of the page|
|Find Borough Councillor||I am looking for the parish council lots. The information seem pretty difficult to find||Added link to Parish and Town Councils page|
Last updated Friday, 3rd March 2017