Compliments and or complaints
How the Council's complaints procedure works
A complaint can be made by telephone, in person, by letter, by email or online form below. An acknowledgment will be sent to you within 5 working days telling you the name and telephone number or the person investigating your complaint.
A reply will be sent to you within 20 working days telling you what the Council is going to do about your complaint. If possible, we will try to do this earlier. If a complaint is complicated and needs more than 20 working days to investigate, an update on progress will be sent to you within 20 working days.
Please address your letter to Compliments and Complaints, North Warwickshire Borough Council, The Council House, South Street, Atherstone, Warwickshire CV9 1DE.
What can you do if you are still not satisfied?
The Chief Executive
North Warwickshire Borough Council,
The Council House,
South Street, Atherstone,
Or you can contact your local councillor.
If you want more information or help contact:
Last updated Tuesday, 19th October 2021