Contacting us

How to contact us

North Warwickshire Borough Council encourage customers to check whether enquiries can be dealt with via our website, contacting us by phone: (01827) 715341 or emailing customerservices@northwarks.gov.uk

We currently offer face-to-face service by appointment only.  If you need to book a face-to-face appointment, please call our Customer Services team. 

Please note that we cannot accept cash payments.

When visiting the centre, you can contact our Customer Services team by pressing the reception doorbell. This will alert staff that you are waiting, provide an expected wait time, and a Customer Service Officer will attend in person to assist you as soon as possible. Clear signage is in place to help guide you to the correct area.

When you arrive for a pre‑arranged meeting, please sign the visitor sign in book and press the doorbell to let staff know you have arrived. Your host will be contacted and will come to greet you shortly.

Please use the link below to use our secure online form to send us questions and comments.

*Please leave your name, contact details and postal address when contacting the council via e-mail as this will help us deal with your enquiry more efficiently 

Sewer Maps by Severn Trent Water: Email - https://www.stwater.co.uk/building-and-developing/estimators-and-maps/request-a-water-sewer-map/

In an emergency

In an out of hours emergency call 01827 715341, you will be redirected to our out of hours service.

Please note: The Council’s out of hours service is managed by Warwick District Council’s lifeline alarm service which is manned 24 hours a day.

Please be aware that our Emergency Service is not able to respond to general customer enquiries out of office hours. The Contact Centre will be able to respond to your enquiry during our usual office hours. Please do not contact the emergency service unless you are in an emergency situation.

The telephone number for emergency repairs or other emergency situations that the Council is responsible for is 01827 715341. This is the number for both calls in and out of office hours.

Our Contact Centre

Telephone 01827 715341
Opening hours - Mon - Fri  08:30 - 17:00
Email customerservices@northwarks.gov.uk 

Address and Map

North Warwickshire Borough Council
The Council House
South Street 
Atherstone
Warwickshire
CV9 1DE

North Warwickshire Borough Council - Google Maps

Building Opening Hours

Monday, Tuesday, Thursday and Friday
9:00 – 12:30 and 13:30 – 17:00

Wednesday
10:00 – 12:30 and 13:30 – 17:00

Car Parks in North Warwickshire

Car Parks | North Warwickshire (northwarks.gov.uk)

Post Box

Our post box is at the front of the Council House building on South Street in the wall between the windows - see the image below

Postbox