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Contacting us

How to contact us

North Warwickshire Borough Council encourage customers to check whether enquiries can be dealt with via our website, contacting us by phone: (01827) 715341 or emailing 

We currently offer face-to-face service by appointment only.  If you need to book a face-to-face appointment, please call our Customer Services team. 

Please note that we cannot accept cash payments.

Telephones and a virtual receptionist to answer your calls have been made available in the Council House to contact our Customer Services team. There is also a tablet available to browse our services.   

When you arrive at the council offices for a meeting, please sign in and use the phone or virtual receptionist who will contact your host. 

Please use the button below to use our secure online form to send us questions and comments.

Contact the Council online


Twitter: North_Warks_BC

Web Chat - Available between 10:00am - 16:00pm, resources permitting

*Please leave your name, contact details and postal address when contacting the council via e-mail as this will help us deal with your enquiry more efficiently 

Sewer Maps by Severn Trent Water: Email - Call: 0345 601 6616 (opt 1)

In an emergency

In an out of hours emergency call 01827 715341, you will be redirected to our out of hours service.

Please note: The Council’s out of hours service is managed by Warwick District Council’s lifeline alarm service which is manned 24 hours a day.

Please be aware that our Emergency Service is not able to respond to general customer enquiries out of office hours. The Contact Centre will be able to respond to your enquiry during our usual office hours. Please do not contact the emergency service unless you are in an emergency situation.

The telephone number for emergency repairs or other emergency situations that the Council is responsible for is 01827 715341. This is the number for both calls in and out of office hours.

Our Contact Centre

Telephone 01827 715341

Opening hours - Mon - Fri  08:30 - 17:00



North Warwickshire Borough Council

The Council House

South Street 




Post Box

Our post box is at the front of the Council House building on South Street in the wall between the windows - see the image below

Post box

Last updated Monday, 3rd July 2023

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