Green bin collections

Garden Waste Collections

***We are sorry for confusion caused by this year’s Council Tax letter, the letter is highlighting how we delayed the planned introduction of the Green Bin Charge for last year (2020/21) when the pandemic hit us. Green Bin Collection is now a paid for service and payments need to be made by April 1st 2021 if you wish to continue to have your green bins emptied.***

If you would like your garden waste bin(s) emptied after April 1st 2021, you will need to sign up to our garden waste service. See Frequently Asked Questions and Terms and Conditions.

PLEASE READ Because of high volumes of people applying for this service, some payments are not completing sucessfully. Please make sure you wait until you are re-directed, after payment, to our online form where you will be given a reference number starting with GBC and a confirmation email will be sent if you have provided an email address. If you are not re-directed or do not receive an email confirmation, please check your online banking to see if a payment has been taken. If no payment has been taken, please apply again or ring our Contact Centre on 01827715341.

Garden waste collections cost £40 a year per bin, regardless of when you sign up, for fortnightly collections in 2021 from April to the end of March 2022.

We do not offer any discounts for any reason, including late subscribers, benefits claimants, multiple bin subscriptions or infrequent collections (e.g. if you don't fill the bin every two weeks).

We will then send you a Permit sticker to put on your bin. Your sticker should arrive within 10 working days of payment. Once this has been received please stick this on the back of your GREEN bin below the handle, so that the crews can see it when they come to do the collections. Please then put your stickered bin out on your normal collection day before 6.30am. ******** We will only collect bins displaying a Permit sticker ********

If you can't afford to sign up, you could:

Share the service with your neighbour - one of you will need to subscribe online and then agree to share the costs between yourselves.
Start home composting which is a great alternative that is low-cost and also great for the environment and your garden.
Take your garden waste to a local household waste recycling centre (tip).

Read our full terms and conditions.

What you can put in your green lidded bin:

Grass cuttings
Leaves
Weeds and flowers
Twigs and small branches
Pet bedding from herbivorous animals (wood shavings, hay and straw)
Christmas Trees (cut in to pieces)
All raw and cooked food (including meat, fish, fruit, vegetables, bones, dairy, bread and pastries, tea bags and coffee grounds)

What you can't put in your green lidded bin:

Dog poo and cat litter (bag it and put it in your black bin)
Soil or turf
Ash (bag it and put it in your black bin)
Bricks and rubble
Plastic bags (black bin)
Any other plastics including plant pots and garden furniture

How often are green bins emptied?

Your green lidded bin is for food and garden waste and is emptied fortnightly with the exception of Christmas/New Year and the annual winter service break when garden waste tonnage is at it's lowest.

Time and Place

On your collection day please put your bin out at the edge of your property with handles facing the road by 6:30am.

Find out your collection day using our rubbish and recycling collection search. You can search by postcode (don't forget the space), house, building or farm name or street.

Missed bin

Please report a missed bin using the link below

Report a missed bin

Missing or damaged bin

You can order a replacement bin or ask for a repair using the link below.

Order/Book a replacement, repair, collection of a spare bin, need extra capacity

Collection of a spare bin

You can request the collection of a spare bin using the link below.

Order/Book a replacement, repair, collection of a spare bin, need extra capacity

Severe Weather

Why we sometimes have difficulty collecting bins in snow and ice.

Last updated Thursday, 10th June 2021

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