Housing Ombudsman
We will endeavour to resolve your complaint to your satisfaction. If you decide that we are not doing so you can contact the Housing Ombudsman at any stage to seek advice and assistance.
The Ombudsman will investigate the complaint and make recommendations for the Council to resolve it – this may include a compensation payment.
Full details of the Housing Ombudsman service can be found on their website
Their e-mail is info@housing-ombudsman.org.uk
Their telephone number is 0300 111 3000
Address – PO Box 152 Liverpool L33 7W
Some housing related complaints can be considered by the Local Government and Social Care Ombudsman. More information about this can be found on their website.
Telephone 0300 061 0614
PO Box 4771 CV4 0EH
Social housing issue? Know how to complain.
Visit gov.uk/social-housing to find out more